List each distinction and change

The next step in structured problem analysis is to define distinctions and changes for each Is and Is not pair previously defined in the WHAT, WHERE, and WHEN sections.

About this task

This information helps problem managers to focus on recent changes that may have caused the problem.

Procedure

  1. Navigate to Structured Problem Analysis > Problem Analysis.
  2. Open the relevant problem analysis record.
  3. In the Distinctions and Changes related list, click New.
  4. Fill in the fields.
    Table 1. Listing Distinctions and Changes
    Field Description
    Problem [Read-only] The problem statement value, which combines the object and the deviation from the Problem Analysis form.
    Problem area The relevant Is value that this distinction and change applies to.
    Distinction The distinctive aspect about this area.
    Change Any changed aspect in this area.
  5. Click Submit.
    Figure 1. Distinctions and Changes
    Note: Deleting a problem object, such as a What object(s)? item, deletes all distinctions and changes records defined for that object.