Problem statement

The problem statement is a sentence to clearly describe the issue.

A poorly-defined problem statement is The network is slow. A better statement is Network access for all UK employees had greater than 50ms response times, compared with the usual 5-10ms.

This statement is a combination of the Object(s) and Deviation entries in the problem analysis record, and is shown in the State the problem field when problem analysis records are listed.

Figure 1. Stating the problem
Stating the problem