Problem analysis records

Problem managers track relevant information in a problem analysis record throughout the process.

Structured problem analysis is a process for investigating the cause of a problem. The initial steps in the process of creating a problem analysis record are:
  1. Appraise the situation to understand the problem.
  2. Create a problem analysis record to track progress during the course of the process. Enter basic information when you create the problem analysis record.
  3. [Optional] Request coaching assessment, if required.