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Manage business applications

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Manage business applications

A business application is a software used by business users to perform a business function. Application Portfolio Management is the system of records for business applications. It is a business application with a new CI class extended from the base CMDB CI. You can record the details of a business application manually or import the list of applications from a spreadsheet or a third-party tool.

Before you begin

Role required: sn_apm.apm_user

About this task

Any business application for which you would like to assess and track costs, usage, business value, functional fitment, risks, etc. and make investment decisions must be maintained as an application in APM. Create a business application as per your business requirements.


  1. Navigate to Application Portfolio > Application Classification > Business Applications.

    Users with the sn_apm.apm_user role have access to create and update applications.

  2. Click New.
  3. Fill in the fields on the form (see table).
    Table 1. Business Applications form fields
    Field Description
    Name Name of the business application.
    Business process Business process that the application caters to.
    Portfolio Name of the portfolio to which the application belongs. The same portfolio is used across APM and PPS.
    Application type

    Select from the following:

    • Homegrown: applications that are built in-house.
    • COTS: commercial off-the-shelf applications that are standard manufactured products.
    Architecture type The options determine the type of application architecture such as Client Server, N-Tier, Web-Based, Other.
    Install type Determines the type of install. Options include On Premise, Cloud, Hybrid.
    Application URL URL of the application.
    Status Operational status of the application. Options include Implementing, In Production, Pilot, Retired, Under Evaluation.
    Application scoring profile The consolidation of indicators and their weightages.
    Application category Applications, used in the organization, categorized based on the purpose and function to help in decisions related to application rationalization or consolidation.
    Application family A set of related applications that have a common platform or vendor.
    Technology stack Technology stack on which the application was built.
    User base Number of users using the applications.
    Platform Applications hosted by platform.
    Last change applied date The date on which the application was last updated.
    Description Description of the application.
    Related Items
    Software model References to the software model, which contains specifications such as manufacturer, version, release date, end of life, date, and so on.
    Version Obtained from the software model.
    GA release date Obtained from the software model.
    Age Calculated from the GA release date.
    Manufacturer Obtained from the software model.
    Next version Next release of the software.
    End of life date The date that marks the end of the product existence.
    Vendor Vendor who currently supports the application.
    Support vendor Vendor who currently supports the application.
    Contract end date Expiry date of the subscription contract or the support contract.
    Portfolio manager Owner of the portfolio, typically from IT.
    Business owner Person who owns the application from the business side.
    IT Application owner Person who owns the application from the IT side.
    Last updated by Person who last updated the application record.
    Business criticality Level of criticality of the application to the business - High, Medium, and Low.
    Emergency tier The attribute used to drive the actions or plans to be executed for the application in an emergency situation.
    Data classification The attribute that determines the security needs for the data residing in the application. Based on the attribute, the appropriate Governance, Risks, and Compliance policies are applicable to the application.
    Certified Authority who endorses that the application has met certain requirements or complies with the laid out policies.
  4. Click Submit or
    You can view the business application record that you created in the Business Applications list view. You can click the record to update the details.
  5. Click Update to save the record.
  6. Click Application 360 to have a complete 360 dashboard view of the business application.
  7. To delete a business application, click Delete.