Application Portfolio Management Use the ServiceNow Application Portfolio Management (APM) application to gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease budgetary costs. By consolidating applications within the same business function, you can identify applications to modernize or upgrade. APM also helps you decide whether to invest, sustain, or replace applications based on the business need aligned towards the organization goal. You can address business challenges such as: Redundant applications for similar functions. Increasing cost of owning and maintaining applications. Increasing demand to upgrade the existing applications for new functions. Conflict between in-house legacy applications and that of the vendors. Inadequate performance because of outdated applications. Overcome these challenges, improve business functions in an efficient and smooth manner, and optimize cost with these APM processes: Classify The existing applications are classified based on their business functions. Measure The applications are tangibly defined and measured by gathering metrics such as cost, usage, risk, and quality. Analyze The applications are analyzed based on the metrics whether they must be upgraded, replaced, consolidated, or returned. You can make strategic business decisions using data from the platform through assessment reports and dashboards. Plan You can plan to achieve the goal by analyzing the application categories for an assessment period and decide whether to invest, sustain, or replace the applications. You can also create an application roadmap to consolidate your business decisions along with the rollout details to a business unit for the current fiscal year. APM uses the following key solution components: Application Classification Focuses on Enterprise Business Applications, which can also include functional modules part of a larger ERP suite. Provides additional attributes to classify applications in a new CI class 'Business application', which extends the base Configuration Management Database (CMDB) configuration item. Captures phased rollout/deployment of applications by business unit or geography. Captures attributes from the referenced Software Model. Applications Assessment Framework Indicators to assess the application across dimension such as cost, quality, risk, user satisfaction, and business alignment. Common indicators from ServiceNow applications like Financial Management for costs, ITSM for support issues, PPM for investment details. Reports and Dashboards Application Landscape Dashboard Application 360 Dashboard Application Assessment Dashboard Application Strategy Recommendation (bubble chart) Applications Rationalization Roadmap Integration with other applications Integrates with Project Portfolio Suite (PPS) to track execution of strategic goals and recommendations. Integrates with Financial Management to assess applications costs and associated breakdowns. Integrates with PPS to assess planned investments for applications. Integrates with ITSM to assess the incidents, problems, and changes for the applications. Integrates with surveys and assessments. Activate Application Portfolio Management An administrator can activate the Application Portfolio Management (com.snc.apm) plugin and Performance Analytics - Content Pack - Application Portfolio Management (com.snc.pa.apm).Installed with Application Portfolio ManagementSeveral types of components are installed with Application Portfolio Management.Application portfolio administrationWith the sn_apm.apm_admin role, you can classify the applications used in the business enterprise. You can also provide privileges to users to do specific tasks, set up indicators to assess application usability, and create bubble charts to help define strategies to maintain applications.Manage business applicationsA business application is a software used by business users to perform a business function. Application Portfolio Management is the system of records for business applications. It is a business application with a new CI class extended from the base CMDB CI. You can record the details of a business application manually or import the list of applications from a spreadsheet or a third-party tool.Application assessmentAfter you set up indicators to measure the usability, cost, quality, performance, and risk of applications, you can evaluate and score business applications based on qualitative inputs. You can translate abstract information based on surveys and assessments into more tangible concrete metrics. These assessments help you make strategic decisions on whether to replace or upgrade applications.Application strategyApplication Portfolio Management provides a platform to make strategic decisions. The strategy must be aligned to the organizational goals. APM supports collecting metrics for the applications across various dimensions, which helps create strategic goals and track ideas and programs.Content packs for Application Portfolio ManagementContent packs contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.