Search the HR knowledge base When you have a question about the policies or benefits, search the HR Knowledge Base before submitting an HR question or request. About this task On the HR Service Portal, you can enter search text and see matching articles as you type. If an article answers your question, you do not need to submit an HR request. Procedure Navigate to Self-Service > HR Service Portal Click Knowledge Base in the banner. The Knowledge Base window opens. You can find articles under the HR categories on the far, left side of the page, click Top Rated Articles, or click Most Viewed Articles. What to do nextWhen you access knowledge base articles, it is a good practice to rate and review the information presented, especially when information is missing or out-of-date. Your organization can choose not to show rating and comment fields, but if they appear in the article, take the time to rate it. Rating an article helps ensure that information stays current and useful to others.