Chat with HR You can use the Chat with HR link on the HR Service Portal to ask a question of an HR agent who is monitoring the chat queue. The HR agent can open a case from the conversation when your question needs further investigation. About this taskThe HR chat queue is available if the administrator has enabled it. If it is not enabled, the chat link does not appear in the HR Portal. Procedure Navigate to Self-Service > HR Service Portal. Click Chat with HR in the banner. The HR department chat queue opens in a new window. Enter your question and press Send. An HR agent who is monitoring the queue joins the conversation. The HR agent can transfer the conversation to another HR agent if necessary, or create an HR case. Either of you can attach files in the chat window, such as policy documents or screen shots.