HR Service Management The ServiceNow® HR Service Management application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. It is available in two versions: HR Service Management Scoped The scoped version of HR Service Management was introduced in Istanbul. Scoping encapsulates HR data so that HR administrators can protect sensitive information and prevent interference from outside users and applications. All future development of new features and functionality will be made to the scoped version. HR Service Management Non-Scoped The non-scoped version of HR Service Management is only available for customers that went live with HR in Helsinki or earlier. Beginning with Istanbul, new features and functionality are no longer supported and require migration to the scoped version of HR.