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HR Administration

HR Administration

You can define and maintain HR organization data that is used for creating and assigning cases.

The following information is set up and maintained as part of administering the Human Resources application.
  • Positions that describe employee job functions within the organization
  • HR skills that facilitate auto-assignment of HR cases
  • Rules that automatically assign cases to groups
  • HR templates and catalog items that are used to create HR cases
  • HR profile records

HR managers or administrators set up the information. HR agents can create and maintain HR profile records.

A process must be defined to maintain this data. For example, positions are redefined, new areas of expertise are set up within the HR organization, or new HR request processes are needed. It is important for an HR administrator to define the process and assign responsibility appropriately so the HR data is accurate.

This site is scheduled for a small content update on Monday, November 19th, between the hours of 3:30pm and 5:00pm Pacific Time (Nov 19 23:30 – Nov 20 1:00 UTC). Acces to this site may be slightly delayed during that time.