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Create HI Request for GRC subscription validation free UCF-CCH account

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Create HI Request for GRC subscription validation free UCF-CCH account

For customers whose GRC entitlement date is before December 1, 2016, a free UCF CCH accountis included for the period of December 1, 2016 through November 30, 2018.

Before you begin

Role required: admin


  1. After activating the Compliance UCF plugin, sign in to the Hi Service Portal.
  2. Click Get Help.

  3. Click Create an Incident.

  4. Select Issue Type Request.

  5. Select Category Hi Administration.
  6. Describe the issue and provide the following information:
    • Enter "I have activated the new GRC: Compliance UCF (com.sn_comp_ucf) plugin. I am requesting that you validate my subscription and open a UCF CCH account on my behalf".
    • Include your company name and company account number.
    • Include the requester’s name, business email address and phone number.
    Note: By providing your company and requester contact information, you authorize ServiceNow® customer service to contact and share that information with Network Frontiers, a third party, in order to complete your UCF CCH account enrollment.
  7. Attach screen shots, logs, etc., as necessary.
  8. Select affected instances. Enter your company's GRC instance.
  9. What is the business impact? Select your answer.
  10. How many users does this affect? Select your answer.
  11. When did you experience this issue? Select today's date.
  12. Click Report the issue.
    ServiceNow® HI customer support initiates the UCF-CCH account creation and enrollment process and will contact the requester when the process is complete.

What to do next

Configure the UCF integration