After establishing your UCF CCH account, use the Now Support Service Portal to initiate the account integration process.

Before you begin

Sign up for a UCF CCH account and customize your basic subscription to include API Access. A user with the UCF administrator role must log into the CCH account and generate the API key.
Note: The previous arrangement for free access to UCF content inclusive of your GRC license ended November 30, 2018. All customers must purchase a subscription from Unified Compliance directly.
Role required: admin

Procedure

  1. After activating the Compliance UCF plugin, sign in to the Hi Service Portal.
  2. Click Get Help.

    Get help icon shown

  3. Click Open a Case.

    Open a case

    Issue typ
  4. Fill out the Create Case form.
    FieldDescription
    Subject A brief description of the case.
    Description Describe the issue and provide the following information:
    • Enter I have activated the new GRC: Compliance UCF (com.sn_comp_ucf) plugin. I have already subscribed to the UCF CCH. I am requesting that you provide me with the necessary OAuth information to complete the integration.
    • Include your company name and company account number.
    • Include the requester’s name, business email address, and phone number.
    Note: By providing your company and requester contact information, you authorize ServiceNow® customer service to contact and share that information with Network Frontiers, a third party, to complete your UCF CCH account enrollment.
    How can we help you? Click Request.
    Attachments (screenshots, logs, etc.) Attach screenshots, as necessary.
    Which of your instances are affected? Enter your company's GRC instance.
    What is the impact? Select your answer.
  5. Click Submit.
    Customer Service and Support initiates the OAuth integration process and contacts the requester with the integration information.