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Close an SM request as spam

Close an SM request as spam

Mark any open request as spam; that is, the request has no value and should be closed.

Before you begin

Role required: admin

Procedure

  1. In the SM application, open the request you want to mark as spam.
  2. In the header bar, click Spam.
    The state of the request is changed to Closed and the Work notes indicate that the request was closed as spam.

    If the State flows are enabled option on the configuration screen is not selected, the state is not changed, but the Work notes indicate that the request was closed as spam.