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Activate Field Service Management

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Activate Field Service Management

The Field Service Management (com.snc.work_management) plugin is available as a separate subscription. This plugin activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

The Field Service Management plugin activates these related plugins if they are not already active.
Table 1. Plugins for Field Service Management
Plugin Description
Service Management Core


Installs the core Service Management items used to allow other service-related plugins to work, such as Field Service Management and Facilities Service Management.
Central Dispatch


Provides dispatchers with drag-and-drop capabilities to assign and dispatch tasks. It also provides search and filter capabilities, which enable dispatchers to focus on specific tasks and agents.
Special Handling Notes


Enables users to quickly view important information about records.
Assignment Workbench


Workbench to assign work to individual agents easily so that work gets done efficiently and effectively
Field Service – Signature Pad


Captures a customer signature for closed work orders. Creates a PDF of the work order that includes a summary of the completed work and the name and signature of the customer.
You can add Field Service Management to the Service Management Content Management System (CMS) portal by activating the following plugins:
  • CMS User Interface - Service Management Core [com.snc.service_management.core.cms]
  • Field Service Management CMS Portal [com.snc.work_management.cms]
With the system administrator role, you can also activate several optional Field Service Management plugins:
Plugin ID Description
Field Service Management Geolocation Demo Data com.snc.work_management_geolocation.demo Enables the Field Service Management application to use Google Maps travel times when auto-dispatching work order tasks. Activating the Field Service Automation Geolocation plugin automatically activates the Field Service Management plugin.
Field Service Management Demo Data com.snc.work_management.demo Adds demonstration data for the Field Service Management application covering the medical and telecommunication domains.
Note: Installing this plugin adds new Configuration Item tables and relationships to the database.
Field Service Management Mobile com.snc.work_management_m Adds the Field Service Management menu to the mobile user interface. Activating this plugin automatically activates or upgrades the Field Service Management and Mobile UI plugins.
Performance Analytics - Content Pack - Field Service Management com.snc.work_management_pa Enables Performance Analytics for Field Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Note: If you have Performance Analytics Premium installed, the Field Service Management Performance Analytics plugin (com.snc.work_management_pa) is automatically activated as part of the Field Service Management plugin.
Field Service with Project Management com.snc.wm_ppm Field Services Integration with Project Management. This plugin activates the Project Management application and may require additional licenses.
Field Service with Project Management Demo Data com.snc.wm_ppm_demo Demo plugin for the Field Services Integration with Project Management.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that are not functional because other plugins are inactive, those plugins are listed. A warning states that some files are not installed. If you want the optional features to be installed, cancel this activation, activate the necessary plugins, and then return to activating the plugin.

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.