SLA map symbols

Icons in the SLA map and what they represent.

Table 1. SLA map symbols

Icon	Title	Description
	Agent on schedule	Current location of an agent selected in the filter. Agents with this icon are on time or ahead of schedule.
	Agent behind less than 30 minutes	Current location of an agent who is less than 30 minutes behind schedule.
	Agent behind less than 60 minutes	Current location of an agent who is between 30 and 60 minutes behind schedule.
	Agent behind more than 60 minutes	Current location of an agent who is at least one hour behind schedule.
	Agent off the schedule	Last known location of an agent who is not currently on the schedule or working on any tasks.
	Green	Tasks with a business elapsed percentage from 0 to less than 25.
	Yellow	Tasks with a business elapsed percentage from 25 to less than 50.
	Orange	Tasks with a business elapsed percentage from 50 to less than 75.
	Red	Tasks with a business elapsed percentage over 100.
	Multiple tasks	Multiple active tasks with SLAs, clustered by proximity.
	Multiple agents	Multiple agents, clustered by proximity.
	Agent/Tasks	Combination of agents and tasks with SLAs, clustered by proximity.