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Agent on schedule |
Current location of an agent selected in the filter. Agents with this icon
are on time or ahead of schedule. |
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Agent behind less than 30 minutes |
Current location of an agent who is less than 30 minutes behind
schedule. |
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Agent behind less than 60 minutes |
Current location of an agent who is between 30 and 60 minutes behind
schedule. |
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Agent behind more than 60 minutes |
Current location of an agent who is at least one hour behind
schedule. |
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Agent off the schedule |
Last known location of an agent who is not currently on the schedule or
working on any tasks. |
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Green |
Tasks with a business elapsed percentage from 0 to less than 25. |
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Yellow |
Tasks with a business elapsed percentage from 25 to less than 50. |
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Orange |
Tasks with a business elapsed percentage from 50 to less than 75. |
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Red |
Tasks with a business elapsed percentage over 100. |
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Multiple tasks |
Multiple active tasks with SLAs, clustered by proximity. |
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Multiple agents |
Multiple agents, clustered by proximity. |
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Agent/Tasks |
Combination of agents and tasks with SLAs, clustered by proximity. |