View open work order tasks and their SLA status.
The SLA map view allows users with the wm_admin, wm_dispatcher, or dispatcher combination role
to quickly see open work order tasks that are in danger of breaching their SLAs.
When the SLA map appears, the view is centered on the logged in user's location, from the
Location field on the user record. Each task's icon color indicates the
level of the SLA's Business elapsed percentage. This is the percentage of the
SLA duration that has expired on the applicable business calendar, if one exists.
For example, a work order with an SLA of 5 business days starts on a Friday. On Tuesday the
actual elapsed percentage for the SLA reaches 100%. However, the business elapsed percentage does
not reach 100% until Thursday, because the business calendar shows that a business day runs from
8am to 5pm on weekdays. If the SLA breaches on Thursday, the business elapsed percentage
continues upward from 100% until the task is completed. If no business calendar is in use, the
business elapsed percentage equals the actual elapsed percentage.