Sourcing a part is the process of reserving and obtaining an asset described in a part
requirement record, either by ordering it from a vendor or transferring it from one stockroom to
Users who can create work orders can create part requirements by using work order
or by manually using the procedures on this page. Agents, qualifiers, and
dispatchers, including users with the
roles, can create and source a part requirement.
- A qualifier determines if parts are necessary to execute work order tasks.
- A dispatcher sources the part requirements and creates transfer order lines.
- A dispatcher or agent moves the parts through the transfer process.
- An agent accepts delivery of the parts and records part usage.
Part requirements must be associated with a work order task. After parts are identified, a
is created to move the parts from the
stockroom where they
are located to a different stockroom or directly to an agent. Agents can be selected based on
skills and the availability of parts in their personal stockrooms. One work order task can have
multiple part requirements and multiple transfer orders.
- In one work order task, multiple part requirements may require different items that can all
be found in one stockroom. One transfer order can satisfy the part requirements. The transfer
order will have multiple transfer order lines, each specifying a different item based on the
- When one stockroom has all required items, a single transfer order line can fulfill the
order when moving consumable assets. One or more transfer order lines may need to be created
when moving non-consumable assets. (For more information about consumable and non-consumable
assets, see Managing
- If a single stockroom does not contain all the items needed for the part requirement, create
an additional transfer order line to a different stockroom. Because the new transfer order line
specifies a different stockroom, a separate transfer order is automatically created. One part
requirement is then fulfilled by two separate transfer orders to two different stockrooms.
When a technician/agent is working on a task, and requires a part, she should be able to use
the part from her personal stock room, when available, without going through the sourcing
With simplified part sourcing, an agent can create a part requirement and use a part from their
personal stockroom without going through the sourcing process. This is helpful for agents who are
already working on tasks and have access to the necessary parts. The Use Asset and
Asset buttons are available on the Asset Usages related list on the Work Order Task form.
Simplified part sourcing
With simplified part sourcing, an agent can create a part requirement and use a part from
their personal stockroom without going through the sourcing process. This is helpful for agents
who are already working on tasks and have access to the necessary parts. To use simplified part
sourcing, click the Use
Asset button on the Asset Usages related list on the Work Order Task form.