Approving a request in an SM application means that the request is ready for task
creation and assignment.
When a request is sent to a user with the [SM application]_approver_user role, the approver has
several choices. If you select Approval is required for new requests in
the application's Configuration screen, a newly created request automatically moves to the
Awaiting Approval state. Otherwise, the request moves to the next
configured state.
Table 1. Request approval states
| Approval Choice |
Description |
| Approved |
The request is approved. |
| Rejected |
The request is not qualified and it is moved to the canceled state. Also, the following
work note is added to the request:
The [SM application] request is rejected.
|
| More information required |
The request does not contain enough information. It reverts to the
Draft state and the following work note is added to the
request:
The [SM application] request needs more information for further
approval.
|
| Duplicate |
The request is no longer required, because the work was performed by another request. The
request is moved to the Cancelled state and the following work note
is added to the request:
This is a duplicate [SM application] request.
|
