Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Reasons for rejecting tasks

Reasons for rejecting tasks

An agent can reject a work order task for reasons such as being unavailable at the appropriate time or not having the skills required for the task.

A work order task can only be rejected if the agent has not started travel or work for the task. If you reject the task, you must include a reason in the Work Notes field. A rejected work order task returns to the Pending Dispatch state so the dispatcher can assign the task to a different agent.

This site is scheduled for a small content update on Monday, November 19th, between the hours of 3:30pm and 5:00pm Pacific Time (Nov 19 23:30 – Nov 20 1:00 UTC). Acces to this site may be slightly delayed during that time.