Reasons for rejecting tasks

An agent can reject a work order task for reasons such as being unavailable at the appropriate time or not having the skills required for the task.

A work order task can only be rejected if the agent has not started travel or work for the task. If you reject the task, you must include a reason in the Work Notes field. A rejected work order task returns to the Pending Dispatch state so the dispatcher can assign the task to a different agent.