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Tasks and agents are gathered together by proximity into clusters as you increase the altitude of the dispatch map view.

Tasks are gathered into red clusters and agents are gathered into blue clusters. Counters in each cluster icon indicate the number of agents or tasks rolled up as the perspective changes.

When multiple agents and tasks are in one location, they can be gathered into purple clusters. This icon is created by a system property called Merge the task and agent markers on the geolocation maps with a purple marker. This property is found in Field Service > Administration > Properties and is disabled by default.

Figure 1. Dispatch map cluster
Dispatch map cluster
Figure 2. Task cluster
Task cluster

This site is scheduled for a small content update on Monday, November 19th, between the hours of 3:30pm and 5:00pm Pacific Time (Nov 19 23:30 – Nov 20 1:00 UTC). Acces to this site may be slightly delayed during that time.