View or edit a consumer profile Registered users with the consumer role can view their consumer profiles, edit the information as needed, and change passwords. Before you beginRole required: sn_customerservice.consumer Procedure Log in to the Consumer Service Portal. Click your user name in the portal header and then click Profile. To add a picture to your profile, click Upload Picture and select the desired image. To update the personal information in your profile, including name, contact information, and address: Click the desired field. Enter the new information in the popup window. Click Save. To change your password, click Change Password. The Change Password link appears on the consumer profile when the Self Service Password Reset plugin (com.snc.password_reset) is activated. Fill in the fields on the Change Password popup window and click Update.