View a case from the Consumer Service Portal Users with the consumer role can view a list of cases from the Consumer Service Portal and select individual cases to see more detail. Before you beginRole required: sn_customerservice.consumer About this taskSelecting a case opens a form with the following sections: A conversation that displays the interaction between the consumer and the customer service agent. The action that needs to be taken on the consumer's part, such as accepting or rejecting a solution. The case details, including the case number and current status. Any attached files. Procedure Log in to the Consumer Service Portal. Click Cases in the portal header to view a list of cases related to the current user. Click the case number to view more information about the case. If desired, type a message to the agent and click Send. Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.