Update a special handling note Update a special handling note for a record. Before you begin Role required: sn_customerservice_agent, sn_customerservice_manager, sn_shn.editor, or sn_shn.admin About this taskUsers with the sn_customerservice_manager role can update a special handling note for a record if they can update a record for the underlying table. Procedure Navigate to Special Handling Notes > Special Handling Notes. You can also update a note from the Special Handling Notes list on a form. In the Special Handling Notes list, click the note to be updated. Make any necessary changes to the fields on the Special Handling Notes form. Click Update.