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View a publication on the Customer Service Portal

View a publication on the Customer Service Portal

View the details of a publication on the Customer Service Portal and download any attachments.

Before you begin

Role required: sn_customerservice.customer

About this task

The Publications link on the customer service portal displays a list of current publications. You can filter the publications on this list by category and you can further filter the list to show all publications or only those that are unread. You can sort the list by publish date or expiration date. You can also search for a specific term.

After a publication reaches its Expiry Date, it is automatically removed from the Publications list.


  1. Navigate to the customer service portal.
  2. Click Publications in the portal header.
    This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
  3. If desired, filter or sort the Publications list.
    • Select a category in the upper-left corner or select All Categories.
    • Select either All Publications or Unread Publications in the upper-right corner.
    • Select either Publish Date or Expiry Date in the Sort by field.
  4. If desired, search the Publications list by entering the search term in the Search Publications field.
  5. Click a publication name to open.
  6. If the publication has attachments, click Attachments in the upper-right corner.
  7. Select the attachments to download from the pop-up window.
  8. Close the pop-up window.
  9. Click the return arrow at the top of the publication to return to the Publications list.