Search for information using the customer portal Use the search feature on the customer portal to find information about a question or an issue. Before you beginRole required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin About this task The portal has a search feature that you can use to search for information across several repositories. Enter a search term in the Search field and then click Search to display a list of related articles. The portal also displays information from the knowledge base, the community, and customer support. How to locate resources to learn more about ServiceNow, including documentation, support, community resources, and more. Procedure Enter a search term into the Search field. Click Search. A list of articles related to the search term is displayed, with the results grouped into three categories: Cases, Knowledge, Questions. Click a link to view an article. Search the knowledge baseUse the customer portal to search the knowledge base or view a list of popular knowledge base articles. Search the customer service communityUse the customer service portal to search the community site or view a list of recent discussion topics.