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Create an OpenFrame configuration

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Create an OpenFrame configuration

This configuration specifies the OpenFrame window settings as well as the URL to be launched within OpenFrame.

Before you begin

Role required: admin


  1. Navigate to System Properties > OpenFrame to display the OpenFrame Configurations list.
  2. Click New.
  3. Fill in the fields, as appropriate.
    Table 1. OpenFrame Configuration form
    Field Description
    Name The name of the OpenFrame configuration.
    Title The title that appears in the OpenFrame window header.
    Subtitle The subtitle that appears in the OpenFrame window header.
    Default The check box to enable this configuration as the default for the OpenFrame window. There can be multiple configurations but only one can be selected as the default. If there is only one configuration, check this field. When a default configuration is enabled, the phone icon appears on the ServiceNow banner frame.
    URL The URL to be launched within OpenFrame. This can be an absolute path or a path that is relative to the ServiceNow instance.
    Width The width of the OpenFrame window.
    Height The height of the OpenFrame window, not including the OpenFrame header height.
    Title Icon The icon displayed on the OpenFrame window header.
    Icon Class The class of icons used for the OpenFrame window (retina-icons.css).
    Configuration Can be used to store any JSON encoded string.

    Several fields on the OpenFrame Configuration form can also be set by using the OpenFrame API. These fields include: Title, Subtitle, Width, Height, and Title Icon.

  4. Click Submit.