Complete a customer service satisfaction survey

After accepting a proposed solution for a case, complete a customer service satisfaction survey.

Before you begin

When a customer accepts a proposed solution for a case by clicking Accept Solution on the case form, a satisfaction survey is displayed in the portal. The customer has the option of completing or skipping the survey. Either choice returns the customer to the list of cases on the self-service portal.

To complete the survey:


  1. Answer each of the survey questions.
  2. Click Submit.