Change your password from the customer portal Change your password from the customer portal. Before you beginRole required: adminNote: Users with the required roles can change their passwords from the CMS version of the customer portal. This functionality is not supported for the Customer Service Portal. The system administrator can change and reset passwords using the ServiceNow® Password Reset and Password Change applications . . Procedure Click your user name in the portal header to display the user profile information. Click the Change password related link. Fill in the fields on the Change Password form, as appropriate. Table 1. Change Password form fields Field Description Change password for Old password The current password. This field is automatically filled in. New password The new password. This password must: Be a minimum of eight characters in length Include at least one uppercase and one lowercase letter Include at least one number Retype password The new password. Click Change Password.