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Change your password from the customer portal

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Change your password from the customer portal

Change your password from the customer portal.

Before you begin

Role required: admin
Note: Users with the required roles can change their passwords from the CMS version of the customer portal. This functionality is not supported for the Customer Service Portal. The system administrator can change and reset passwords using the ServiceNow® Password Reset and Password Change applications .


  1. Click your user name in the portal header to display the user profile information.
  2. Click the Change password related link.
  3. Fill in the fields on the Change Password form, as appropriate.
    Table 1. Change Password form fields
    Field Description
    Change password for
    Old password The current password. This field is automatically filled in.
    New password The new password. This password must:
    • Be a minimum of eight characters in length
    • Include at least one uppercase and one lowercase letter
    • Include at least one number
    Retype password The new password.
  4. Click Change Password.