Set assignment workbench properties

Set the properties related to the assignment workbench display.

Before you begin

Role required: admin

Procedure

  1. Navigate to Routing and Assignment > Properties.
  2. Set the following properties, as needed.
    OptionDescription
    Title for the macro button

    [assignment_workbench.find.agents.title]

    Creates the title for the macro button on the task form. The default is Find Agents.
    When enabled opens the assignment workbench in a new window

    [assignment_workbench.new.window]

    Opens the assignment workbench in a new window. The default is False.
    Number of agents per page

    [assignment_workbench_no_of_agents]

    Set this property to 20, 30, or 50 agents. To get better performance, do not use more than 50 agents per page. The default is 30.
  3. Click Save.