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Tables installed with Customer Service Management

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Tables installed with Customer Service Management

Customer Service Management adds the following tables.
Table Description
Account Relationship Access

[sn_customerservice_account_relationship_access]

Account Relationship Type

[sn_customerservice_account_relationship_type]

Stores the relationship types that are created for bi-directional account relationships.
Account Team Member

[sn_customerservice_team_member]

Stores the team members that are assigned to account teams.
Agent Token

[sn_customerservice_agent_token]

Appointment

[sn_customerservice_appointment]

Stores appointments that have been created for customer service cases.
Asset Contact

[sn_customerservice_m2m_asset_contact]

Stores asset contact relationship records.
Case

[sn_customerservice_case]

Stores customer service case records.
Channel Configurations

[sn_customerservice_channel_config]

Stores customer service email channel configuration records.
Consumers

[csm_consumer]

Stores consumer records.
Consumer Users

[csm_consumer_user]

Stores consumer registration records that are created when consumers complete the self-registration process from the Consumer Service Portal. This table extends the Users table (sys_user).
Contact Relationship

[sn_customerservice_contact_relationship]

Stores contact relationship records.
Customer Interaction

[sn_customerservice_customer_interaction]

Customer Service Case Flow

[sn_customerservice_sf_case]

Stores customer service case state flows.
Registration Request

[sn_customerservice_registration]

Stores the customer portal self-registration requests.
Responsibility Definition

[sn_customerservice_responsibility_def]

Stores the responsibility definitions that are created to support customer accounts.
Task

[sn_customerservice_task]

Stores tasks that have been created for customer service cases.
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