Business rules installed with OpenFrame OpenFrame adds the following business rules. Business rule Table Description Set Agent Phone Log [sn_openframe_phone_log] Sets the agent in the Phone Log [sn_openframe_phone_log] table as the current logged-in user if a phone call is logged without an agent. One Default Configuration OpenFrame Configuration[sn_openframe_configuration] Checks that there is only one default OpenFarme configuration. You cannot have two OpenFrame configurations with the default flag set to true. Update Task Work Notes Phone Log[sn_openframe_phone_log] Updates the work notes for a specific task whenever a phone call is logged for that task.