Customer portal

The customer portal is a web interface based on the ServiceNow Content Management System (CMS).

Use the customer portal to provide information and support to your customers.
Note: The Customer Service Portal, which is based on the ServiceNow Service Portal, is also available.
Figure 1. Customer portal
Customer portal based on the Content Management System
Customers can use the portal to:
  • Search the knowledge base for information that is relevant to an issue.
  • Engage the community, reach out to other users, and ask questions.
  • Create a case for an issue or a problem.
  • View and manage current user-created cases.
  • View asset and product information.
  • View or update information in their user profile.
  • Update notification preferences.
  • Change a password or request a new password.
In addition, customer administrators can also use the portal to:
  • Create a new contact.
  • Create a login for a new contact.
  • Enable or disable a contact login.
  • Reset a password for a contact.
  • Assign a user role to a contact.
  • Assign a contact to an asset.
  • View and update customer contact information.
  • Approve registration requests.

Customizing the customer portal

To customize this portal, navigate to Content Management > Sites and click Customer Service. See Content Management System (CMS) for more information about creating a custom interface.