Customer portal The customer portal is a web interface based on the ServiceNow Content Management System (CMS). Use the customer portal to provide information and support to your customers. Note: The Customer Service Portal, which is based on the ServiceNow Service Portal, is also available. Figure 1. Customer portal Customers can use the portal to: Search the knowledge base for information that is relevant to an issue. Engage the community, reach out to other users, and ask questions. Create a case for an issue or a problem. View and manage current user-created cases. View asset and product information. View or update information in their user profile. Update notification preferences. Change a password or request a new password. In addition, customer administrators can also use the portal to: Create a new contact. Create a login for a new contact. Enable or disable a contact login. Reset a password for a contact. Assign a user role to a contact. Assign a contact to an asset. View and update customer contact information. Approve registration requests. Customizing the customer portal To customize this portal, navigate to Content Management > Sites and click Customer Service. See Content Management System (CMS) for more information about creating a custom interface.