Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

CTI integration with tasks

CTI integration with tasks

The CTI Softphone component can be integrated with other task entities on the ServiceNow platform.

A workflow can be implemented to operate on the Incident table.
Note: The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin.

Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.