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CTI integration with tasks

CTI integration with tasks

The CTI Softphone component can be integrated with other task entities on the ServiceNow platform.

A workflow can be implemented to operate on the Incident table.
Note: The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin.

Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task.

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