Contents Customer Service Management Previous Topic Next Topic CTI integration with tasks ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share CTI integration with tasks The CTI Softphone component can be integrated with other task entities on the ServiceNow platform. A workflow can be implemented to operate on the Incident table. Note: The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin. Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task. On this page Send Feedback Previous Topic Next Topic
CTI integration with tasks The CTI Softphone component can be integrated with other task entities on the ServiceNow platform. A workflow can be implemented to operate on the Incident table. Note: The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin. Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task.
CTI integration with tasks The CTI Softphone component can be integrated with other task entities on the ServiceNow platform. A workflow can be implemented to operate on the Incident table. Note: The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin. Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task.
