CTI integration with tasks The CTI Softphone component can be integrated with other task entities on the ServiceNow platform. A workflow can be implemented to operate on the Incident table. Note: The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin. Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task.