CTI integration with tasks The CTI Softphone component can be integrated with other task entities on the ServiceNow platform. A workflow can be implemented to operate on the Incident table. Note: The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin. Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task.
CTI integration with tasks The CTI Softphone component can be integrated with other task entities on the ServiceNow platform. A workflow can be implemented to operate on the Incident table. Note: The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin. Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task.
