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Applications are a collection of files and data that deliver a service and manage business processes.

By default, the ServiceNow platform offers a suite of standard applications such as Incident, Problem, and Change to provide service management and service automation. If you have additional business needs, administrators can also:
  • Install applications
    • Install from application repository
    • Install from ServiceNow Store
  • Update installed applications
  • Create applications
    • Publish to application repository
    • Publish to ServiceNow Store