GlideConversation - Global

The GlideConversation API provides access to information in a Connect message.

GlideConversation properties are accessed through a global object (conversation) that is available only in Connect action conditions and scripts.

Connect conversations are stored on the Live Group Profile [live_group_profile] table.

GlideConversation - description

The conversation's description.

Table 1. Field
Name Type Description
description String The conversation's description.
var c= conversation.description;

GlideConversation - document

The sysID of the document associated with the conversation.

This field is set for feed conversations, and contains the sysID of the record being discussed.

Table 2. Field
Name Type Description
document GlideRecord The document associated with the conversation.

GlideConversation - name

The name of the conversation.

Table 3. Field
Name Type Description
name String The name of the conversation.
var c= conversation.name;

GlideConversation - queueEntry

The queue entry associated with the conversation.

The queue entry is a reference field pointing to the chat_queue_entry table. This field is only available on support conversations. The queue chat entry is used to track the state of the conversation. This property is not changed if an incident record is created from the support conversation using the newRecord() method.

Table 4. Field
Name Type Description
queueEntry GlideRecord The queue entry associated with the conversation.
var c= conversation.queueEntry;

GlideConversation - sys_id

The sys_id of the conversation.

Table 5. Field
Name Type Description
sys_id String The sys_id of the conversation.
var c= conversation.sys_id;

GlideConversation - table

The name of the table containing the record being discussed.

This field is set for feed conversations, and is set to the table holding the record.

Table 6. Field
Name Type Description
table String The name of the table holding the record being discussed.
var c= conversation.table;

GlideConversation - type

The conversation type.

This is not the message type.

Connect supports the following types.
  • peer - direct conversations, which consist of messages between two users.
  • connect - group conversations, which consist of messages between more than two users.
  • support - Connect Support conversations.
  • feed - record conversations, which consist of messages that correspond to comments and work notes on a specific record.
Table 7. Field
Name Type Description
type String The conversation type.
var c= conversation.type;