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Activate legacy chat

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Activate legacy chat

You can activate the Chat plugin within the instance if you have the admin role.

Before you begin

Role required: admin

About this task

Before activating the Chat plugin, consider the installed components, dependencies, and impact.

  • Installed Components: Include tables, a field, business rules, a script include, an application, a user role, properties, an event, and an email notification. For more information, review the components that are installed with chat.
  • Dependencies (installed automatically): Social IT Infrastructure .
  • Impact: The plugin installs new features; it does not overwrite or impact current configurations. It has minimal impact on the system. However, when the system is configured to use short polling (see the Properties in Installed with legacy chat) and the client is in debug mode, users may experience a performance impact. Polling also keeps the session alive when the chat desktop is open.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that are not functional because other plugins are inactive, those plugins are listed. A warning states that some files will not be installed. If you want the optional features to be installed, cancel this activation, activate the necessary plugins, and then return to activating the plugin.

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.