Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Business rules installed with legacy chat

Log in to subscribe to topics and get notified when content changes.

Business rules installed with legacy chat

Legacy chat adds the following business rules.
Name Table Description
Chat Queue [Task.active] Updater Chat Queue Entry

[chat_queue_entry]

Sets the chat queue entry Action field to Waiting when the action changes.
SNC - Chat Queue Average Wait Time Chat Queue Entry

[chat_queue_entry]

When a chat queue entry is accepted, calculates the average wait time for the queue by averaging the last 20 chat queue entries.
Feedback