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Legacy chat use

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Legacy chat use

Legacy chat allows you to interact and collaborate through real-time instant messages with other users in an instance.

Use legacy chat to:

Initiate or participate in chat conversations with one or multiple users.
Initiate or participate in chat conversations that are attached to task records (such as an incident).
See when other users are available to chat.

To open the chat desktop, navigate to Social IT > Chat.

Note: Service desk staff may also provide live support to other users via help desk chat.

Chat desktop — Figure 1. Chat desktop

Update your profile
Your profile identifies your contributions to legacy chat conversations.
Update your status
In legacy chat, your status lets other users know whether you are available to chat.
Use your favorites list
In legacy chat, your favorites list appears on your chat desktop and provides certain functions.
Start a one-to-one chat
How to start a one-to-one chat in legacy chat.
Create a chat room
How to start a chat with multiple users from the legacy chat desktop.
Join one-to-one chats
In legacy chat, when another user starts a chat by sending a message to you, a chat window opens on your chat desktop. To join the chat, click the window.
Join a chat room
How to join a chat room in legacy chat.
Legacy chat windows
In legacy chat, a chat window appears on your chat desktop for each chat conversation that you start or join.
Set your chat preferences
Use the Chat Window Preferences to set audio notifications and default chat window display options in legacy chat.
Delete a chat room
You can delete chat rooms in legacy chat.

Related tasks

Get started with the legacy chat feature
Activate legacy chat

Related concepts

Legacy chat administration

Related reference

Installed with legacy chat

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