Contents Now Platform Capabilities Previous Topic Next Topic Problem resolved (advanced) Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Problem resolved (advanced) This advanced example demonstrates a table notification that generates an automatic message on live feed whenever a problem is closed. It also adds a message about the assigned user and posts the message from the assignment group profile instead of the problem record. Table: Problem [problem] Active: Select the check box. Update: Select the check box. Post to live feed: Select the check box. Conditions: [Problem State] [is] [Closed/Resolved] Description: Problem Resolved Message:Problem ${number} - ${short_description} has been resolved. ${fixedByMsg} Before script://cancel if we didn't just change the problem state if ( !changedFields. contains ( "problem_state" ) ) answer = false ; //if we have an assigned_to value add a comment about who it was //create a new variable fixedByMsg that we can access from the message fixedByMsg = "" ; if ( !current. assigned_to. nil ( ) ) fixedByMsg = " Thank you " + current. assigned_to. getDisplayValue ( ) ; //make the message appear to come from the assignment group if we have one if ( !current. assignment_group. nil ( ) ) profileSource = current. assignment_group. getRefRecord ( ) ; //need GlideRecord object Figure 1. Example problem resolved message Related ConceptsLive feed table notifications On this page Send Feedback Previous Topic Next Topic
Problem resolved (advanced) This advanced example demonstrates a table notification that generates an automatic message on live feed whenever a problem is closed. It also adds a message about the assigned user and posts the message from the assignment group profile instead of the problem record. Table: Problem [problem] Active: Select the check box. Update: Select the check box. Post to live feed: Select the check box. Conditions: [Problem State] [is] [Closed/Resolved] Description: Problem Resolved Message:Problem ${number} - ${short_description} has been resolved. ${fixedByMsg} Before script://cancel if we didn't just change the problem state if ( !changedFields. contains ( "problem_state" ) ) answer = false ; //if we have an assigned_to value add a comment about who it was //create a new variable fixedByMsg that we can access from the message fixedByMsg = "" ; if ( !current. assigned_to. nil ( ) ) fixedByMsg = " Thank you " + current. assigned_to. getDisplayValue ( ) ; //make the message appear to come from the assignment group if we have one if ( !current. assignment_group. nil ( ) ) profileSource = current. assignment_group. getRefRecord ( ) ; //need GlideRecord object Figure 1. Example problem resolved message Related ConceptsLive feed table notifications
Problem resolved (advanced) This advanced example demonstrates a table notification that generates an automatic message on live feed whenever a problem is closed. It also adds a message about the assigned user and posts the message from the assignment group profile instead of the problem record. Table: Problem [problem] Active: Select the check box. Update: Select the check box. Post to live feed: Select the check box. Conditions: [Problem State] [is] [Closed/Resolved] Description: Problem Resolved Message:Problem ${number} - ${short_description} has been resolved. ${fixedByMsg} Before script://cancel if we didn't just change the problem state if ( !changedFields. contains ( "problem_state" ) ) answer = false ; //if we have an assigned_to value add a comment about who it was //create a new variable fixedByMsg that we can access from the message fixedByMsg = "" ; if ( !current. assigned_to. nil ( ) ) fixedByMsg = " Thank you " + current. assigned_to. getDisplayValue ( ) ; //make the message appear to come from the assignment group if we have one if ( !current. assignment_group. nil ( ) ) profileSource = current. assignment_group. getRefRecord ( ) ; //need GlideRecord object Figure 1. Example problem resolved message Related ConceptsLive feed table notifications
