Contents Now Platform Capabilities Previous Topic Next Topic Problem resolved (advanced) ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Problem resolved (advanced) This advanced example demonstrates a table notification that generates an automatic message on live feed whenever a problem is closed. It also adds a message about the assigned user and posts the message from the assignment group profile instead of the problem record. Table: Problem [problem] Active: Select the check box. Update: Select the check box. Post to live feed: Select the check box. Conditions: [Problem State] [is] [Closed/Resolved] Description: Problem Resolved Message:Problem ${number} - ${short_description} has been resolved. ${fixedByMsg} Before script://cancel if we didn't just change the problem state if ( !changedFields. contains ( "problem_state" ) ) answer = false ; //if we have an assigned_to value add a comment about who it was //create a new variable fixedByMsg that we can access from the message fixedByMsg = "" ; if ( !current. assigned_to. nil ( ) ) fixedByMsg = " Thank you " + current. assigned_to. getDisplayValue ( ) ; //make the message appear to come from the assignment group if we have one if ( !current. assignment_group. nil ( ) ) profileSource = current. assignment_group. getRefRecord ( ) ; //need GlideRecord object Figure 1. Example problem resolved message Related ConceptsLive feed table notifications On this page Send Feedback Previous Topic Next Topic
Problem resolved (advanced) This advanced example demonstrates a table notification that generates an automatic message on live feed whenever a problem is closed. It also adds a message about the assigned user and posts the message from the assignment group profile instead of the problem record. Table: Problem [problem] Active: Select the check box. Update: Select the check box. Post to live feed: Select the check box. Conditions: [Problem State] [is] [Closed/Resolved] Description: Problem Resolved Message:Problem ${number} - ${short_description} has been resolved. ${fixedByMsg} Before script://cancel if we didn't just change the problem state if ( !changedFields. contains ( "problem_state" ) ) answer = false ; //if we have an assigned_to value add a comment about who it was //create a new variable fixedByMsg that we can access from the message fixedByMsg = "" ; if ( !current. assigned_to. nil ( ) ) fixedByMsg = " Thank you " + current. assigned_to. getDisplayValue ( ) ; //make the message appear to come from the assignment group if we have one if ( !current. assignment_group. nil ( ) ) profileSource = current. assignment_group. getRefRecord ( ) ; //need GlideRecord object Figure 1. Example problem resolved message Related ConceptsLive feed table notifications
Problem resolved (advanced) This advanced example demonstrates a table notification that generates an automatic message on live feed whenever a problem is closed. It also adds a message about the assigned user and posts the message from the assignment group profile instead of the problem record. Table: Problem [problem] Active: Select the check box. Update: Select the check box. Post to live feed: Select the check box. Conditions: [Problem State] [is] [Closed/Resolved] Description: Problem Resolved Message:Problem ${number} - ${short_description} has been resolved. ${fixedByMsg} Before script://cancel if we didn't just change the problem state if ( !changedFields. contains ( "problem_state" ) ) answer = false ; //if we have an assigned_to value add a comment about who it was //create a new variable fixedByMsg that we can access from the message fixedByMsg = "" ; if ( !current. assigned_to. nil ( ) ) fixedByMsg = " Thank you " + current. assigned_to. getDisplayValue ( ) ; //make the message appear to come from the assignment group if we have one if ( !current. assignment_group. nil ( ) ) profileSource = current. assignment_group. getRefRecord ( ) ; //need GlideRecord object Figure 1. Example problem resolved message Related ConceptsLive feed table notifications
