Submit a case from the HR Service Portal catalog You can submit HR cases from the HR Service Portal catalog. Navigate to Self-Service > HR Service Portal . Select Catalog in the top banner section of the page. The Catalog View page opens displaying all the HR catergories in the catalog. Select the appropriate item within the catalog to create your case. Complete the form according to your question, request, or action. Click Submit. The page refreshes to display your open cases and a link to the case in My Open Cases. You can check the case to see who it was assigned to.