Make a Connect Support queue accessible to end users To make a Connect Support queue accessible to end users, use the accepted URL format. Before you beginCreate a queue. Create agents for the queue by assigning users to the assignment group associated with the queue.Role required: admin About this task For example, you might create a module or add a link to a portal. The accepted URL format is https://<instancename>.service-now.com/$chat_support.do?queueID=<sys_id>. Procedure Navigate to Collaborate > Administration > Queues. Right-click the name of the queue to which you want to link. In the context menu, select Copy sys_id. Follow browser instructions to copy the sys_id if browser security measures restrict this function. Preview the support queue by navigating to https://<instancename>.service-now.com/$chat_support.do?queueID=<sys_id>. Create a module or other link to the queue using the URL.