Escalate a Connect Support conversation If an escalation path is defined for a Connect Support conversation, you can use a shortcut to escalate a Connect Support conversation to a different queue. Before you beginDefine an escalation path for the queue, using the Escalate to field on the Chat Queue [chat_queue] table. For more information, see Administer Connect Support queues.Role required: none Procedure Open a Connect Support conversation. At the bottom of the conversation, click the menu icon () to open the Connect actions menu. In the Connect actions menu, select Escalate. A confirmation dialog box appears. In the dialog box, click Escalate. The system automatically removes you from the conversation and the conversation enters the escalated queue.