Drag and drop functionality in Connect Chat and Connect Support provides an easy way
to share external attachments and links or items from within your instance.
You can drag and drop several things from within an instance, including items from
the application navigator, records or breadcrumbs from lists, and Visual Task Boards
from the My Task Boards page.
Drag and drop an item in a Connect mini window.
To drag and drop a record from a list, drag the reference icon (
), the record number, or a reference column value.
Connect accepts the
same file extensions as the platform. For more information, see Add an attachment.