Configure the email notification interval

The email notification interval determines how long the system waits before sending a Connect Chat email notification to an inactive user.

Before you begin

Role required: admin

About this task

The default interval is 3 minutes. You can change this value.


  1. Navigate to Collaborate > Administration > Properties.
  2. Locate the property called Number of minutes to wait before collecting unread messages and sending an email to offline users. (collaboration.email_interval) and set the value to a different number of minutes.
  3. Click Save.