Configure the add support users property Administrators need to configure the property for support agents to add users to a Connect Support conversation. You must be on Helsinki patch 5 for this property to work. Before you beginRole required: admin Procedure Enter sys_properties.list in the application navigator. For more information, see Add a system property. Click New. Complete the form as follows: FieldDescription Name glide.connect.support.add_members Type true | false Value true ResultSupport agents can add users to a support conversation. Any added user can also add other users. Only the assigned agent can create an incident from the chat. When non-support agents are added to a chat, the chat appears in their chat tab.