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Configure the add support users property

Configure the add support users property

Administrators need to configure the property for support agents to add users to a Connect Support conversation. You must be on Helsinki patch 5 for this property to work.

Before you begin

Role required: admin

Procedure

  1. Enter sys_properties.list in the application navigator. For more information, see Add a system property.
  2. Click New.
  3. Complete the form as follows:
    FieldDescription
    Name

    glide.connect.support.add_members

    Type true | false
    Value true

Result

Support agents can add users to a support conversation. Any added user can also add other users. Only the assigned agent can create an incident from the chat. When non-support agents are added to a chat, the chat appears in their chat tab.