Add a user to a Connect Support conversation You can add additional users to a Connect Support conversation. Before you beginRole required: none, however you must be the assigned support agent to add users to the support conversation.You must be on Helsinki patch 5 and an administrator must enable the support users property [glide.connect.support.add_members]. Procedure Open a group or record conversation in the Connect workspace. In the conversation tools to the right of the conversation pane, click the member list tab (). Do one of the following actions. OptionDescription Add a member Click Add Member to Group. Use the search field to find and select a user. Remove a member Point to a member name. Click the minus icon (-). What to do nextOnly the assigned support agent can create an incident from the Connect Support conversation.