Connect Support administration Administrators can configure various performance settings and features of Connect Support. Note: There are also settings that apply to both Connect Chat and Connect Support. For more information, see Connect administration. Legacy chat to Connect Support transitionUse these basic steps to transition from legacy chat to Connect Support.Properties for Connect SupportThe Connect Support Properties page provides several configuration options specifically for Connect Support.Administer Connect Support queuesYou can define the support agents, default messages, schedule, and escalation path for each Connect Support queue.Make a Connect Support queue accessible to end usersTo make a Connect Support queue accessible to end users, use the accepted URL format.Configure the add support users propertyAdministrators need to configure the property for support agents to add users to a Connect Support conversation. You must be on Helsinki patch 5 for this property to work.Connect Support metricsOptional plugins provide a homepage and Performance Analytics dashboards, which contain helpful Connect Support metrics.