Connect ServiceNow Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents. Connect integrates with other features within the system, such as Visual Task Boards, Human Resources, and Customer Service Management. The Connect interface overlays the standard interface, which allows users to participate in conversations while they work. Connect contains the following features: Connect Chat: Enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly. Connect Support: Enables support agents to provide real time assistance to end users, using queues. Requires the Connect Support plugin. UI16 or UI15 is required to use Connect. Note: Connect does not replace legacy chat but offers some of the same functionality. The features should not be used concurrently. Supported browsers for ConnectThe system supports Connect Chat and Connect Support on most modern browsers.Activate ConnectConnect is active by default on new instances. For upgraded instances, you can activate the Connect plugin (com.glide.connect) if you have the admin role.Activate Connect SupportYou can activate the Connect Support plugin (com.glide.connect.support) if you have the admin role. This plugin includes demo data. If you are currently using the legacy chat feature to provide help desk support, close any open help desk chats before activating Connect Support. Legacy chat and Connect Support cannot be used concurrently. Starting with Helsinki Patch 2, when you activate Connect Support, the system automatically sets the state of all Chat Queue Entry [chat_queue_entry] records to Closed Complete. This ends any open help desk chats.Connect interfaceUsers can work in a compact view of Connect, which overlays the standard user interface, or in a full-screen workspace.Enable or disable Connect notifications globallyYou can edit your Connect notification settings globally to enable or disable mobile, desktop, email, or audio notifications for all your Connect Chat and Connect Support conversations.Edit which notifications you receive for a conversationYou can control which types of Connect notifications you receive for each conversation and when you receive them.Upload a profile pictureYou can upload a profile picture in your Live Feed profile to use as an avatar in Connect Chat and Connect Support conversations.Drag and drop a file in a Connect conversationDrag and drop functionality in Connect Chat and Connect Support provides an easy way to share external attachments and links or items from within your instance.Share a Visual Task Board in a Connect conversationYou can share a Visual Task Board in a Connect Chat or Connect Support conversation.Mention a user in a Connect conversationYou can get someone's attention in a group conversation by mentioning them.Connect administrationAdministrators can configure various performance settings and features that impact both Connect Chat and Connect Support.Connect ChatConnect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.Connect SupportConnect Support is a real-time messaging tool that enables support agents to easily keep track of their support cases, quickly find solutions, and resolve problems quickly.