Add actions to the legacy chat window menu You can create new actions and add them to the chat window menu. Procedure Navigate to Social IT > Chat Administration > Actions. Select an action to edit or click New. Enter the chat action details and click Update or Submit. Example The following example demonstrates how to add a chat action that appears only on windows where the user is a Help Desk Agent. The action appears on the menu as Show User Type and opens a popup window that indicates a current user of queue_agent. Action Name: Show User Type Active: Select the check box. Order: 100 Client Show Condition: answer = g_chat.getChatType() == 'queue_agent'; OnClick Action Script: alert('The current user is: ' + g_chat.getChatType());
Add actions to the legacy chat window menu You can create new actions and add them to the chat window menu. Procedure Navigate to Social IT > Chat Administration > Actions. Select an action to edit or click New. Enter the chat action details and click Update or Submit. Example The following example demonstrates how to add a chat action that appears only on windows where the user is a Help Desk Agent. The action appears on the menu as Show User Type and opens a popup window that indicates a current user of queue_agent. Action Name: Show User Type Active: Select the check box. Order: 100 Client Show Condition: answer = g_chat.getChatType() == 'queue_agent'; OnClick Action Script: alert('The current user is: ' + g_chat.getChatType());
