Contents Now Platform Capabilities Previous Topic Next Topic Add actions to the legacy chat window menu ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Add actions to the legacy chat window menu You can create new actions and add them to the chat window menu. Procedure Navigate to Social IT > Chat Administration > Actions. Select an action to edit or click New. Enter the chat action details and click Update or Submit. Example The following example demonstrates how to add a chat action that appears only on windows where the user is a Help Desk Agent. The action appears on the menu as Show User Type and opens a popup window that indicates a current user of queue_agent. Action Name: Show User Type Active: Select the check box. Order: 100 Client Show Condition: answer = g_chat.getChatType() == 'queue_agent'; OnClick Action Script: alert('The current user is: ' + g_chat.getChatType()); On this page Send Feedback Previous Topic Next Topic
Add actions to the legacy chat window menu You can create new actions and add them to the chat window menu. Procedure Navigate to Social IT > Chat Administration > Actions. Select an action to edit or click New. Enter the chat action details and click Update or Submit. Example The following example demonstrates how to add a chat action that appears only on windows where the user is a Help Desk Agent. The action appears on the menu as Show User Type and opens a popup window that indicates a current user of queue_agent. Action Name: Show User Type Active: Select the check box. Order: 100 Client Show Condition: answer = g_chat.getChatType() == 'queue_agent'; OnClick Action Script: alert('The current user is: ' + g_chat.getChatType());
Add actions to the legacy chat window menu You can create new actions and add them to the chat window menu. Procedure Navigate to Social IT > Chat Administration > Actions. Select an action to edit or click New. Enter the chat action details and click Update or Submit. Example The following example demonstrates how to add a chat action that appears only on windows where the user is a Help Desk Agent. The action appears on the menu as Show User Type and opens a popup window that indicates a current user of queue_agent. Action Name: Show User Type Active: Select the check box. Order: 100 Client Show Condition: answer = g_chat.getChatType() == 'queue_agent'; OnClick Action Script: alert('The current user is: ' + g_chat.getChatType());
