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Configuration Management Database (CMDB) release notes

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Configuration Management Database (CMDB) release notes

ServiceNow® Configuration Management Database (CMDB) application enhancements and updates in the Helsinki release.

Activation information

Active by default.

New in the Helsinki release

CMDB Health
Tools and dashboards for monitoring and viewing CMDB health reports. CMDB health is monitored in these major categories:
  • Completeness: Measures the percentage of required and recommended fields that are populated in CIs.
  • Correctness: Measures the percentage of CIs that pass pre-defined data integrity rules such as identification rules, orphan CI rules, and stale CI rules.
  • Compliance: Uses audit tests to measure the level that the CMDB data adheres to pre-defined certificates.
  • Relationships: Measures the health of CI relationships in terms of indicators such as orphan and duplicate relationships.
CI Class Manager
A central location for exploring the CMDB class hierarchy, the CI definition, CI health, and other CI-related items. Enables creation of CI-related definitions, such as identifiers.

Changed in this release

  • Desired State Certification (com.snc.certification_desired_state) plugin:
    • Activated by default.
    • This plugin requires the Certification Core (com.snc.certification_core) plugin, which is also activated by default.
    • Added the system property. When this property is set to false, the same follow on tasks can be used for the same failure, across multiple audit runs.
  • Relationship types: Added the Prevent duplicate relation type business rule that prevents the creation of relationship types in which the parent or child descriptor are identical.
  • Identification and reconciliation:
    • If Domain Support - Domain Extensions is active, the identification engine enforces domain separation.
      • During the identification process, only CIs in which the domain ID is identical to the domain of the currently logged user, are processed.
      • Duplicate CIs across domains, including parent and child domains, are not considered duplicate CIs by the identification engine.
    • Users with the admin role can create reconciliation and staleness rules to reconcile stale CI attributes by an authorized data source with lower priority. You can use details about the last data source that writes to each attribute that is captured in the Data Source History [cmdb_datasource_last_update] table.
    • Users with the admin role can configure how the identification engine handles duplicate CIs.
    • These system properties were added to control how identification processes a small set of duplicate CIs:
      • Skip Duplicate (glide.identification_engine.skip_duplicates): If true, the identification process selects the oldest of the duplicates as a match, and updates the CI.
      • Skip Duplicate Threshold (glide.identification_engine.skip_duplicates.threshold): The maximum number of CIs that can be in a set of duplicate CIs to allow processing, according to the Skip Duplicate setting.
  • History timeline view: Added a timeline for the related records of the CI, and added notation for baselines on the timeline.
  • Extended CMDB (com.snc.extended_cmdb) plugin: Updated various table definitions to allow categorization of various extended CMDB tables within new and existing CMDB plugins. The following CMDB plugins were added:
    • CMDB Mainframe (com.snc.cmdb.mainframe)
    • CMDB Radio Category (
    • CMDB Telecom Category (com.snc.cmdb.telecom.category)
    • CMDB Test Equipment (
    Many of the tables from the Extended CMDB plugin were added to the core Configuration Management (CMDB) (com.snc.cmdb) plugin, or to one of the newly added plugins. The following table lists those changes:
    Table Label Table Name Change in Helsinki
    Personal Hardware cmdb_ci_personal_hardware Deleted
    Circuits cmdb_ci_circuits Deleted
    Computer Display Monitor cmdb_ci_display_monitor Deleted
    Personal Hardware cmdb_ci_personal_hardware Deleted
    Circuits cmdb_ci_circuits Deleted
    Computer Display Monitor cmdb_ci_display_monitor Deleted
    Router Hardware cmdb_ci_router_network Deleted
    Switch Hardware cmdb_ci_switch_network Deleted
    Desktop PC cmdb_ci_desktop_pc Deleted
    Laptop PC cmdb_ci_laptop_pc Deleted
    PC Peripherals cmdb_ci_peripherals_pc Deleted
    Rugged Laptop PC cmdb_ci_rugged_laptop_pc Deleted
    Workstation PC cmdb_ci_workstation_pc Deleted
    Converged Personal Data Assistant cmdb_ci_converged_pda_personal Deleted
    Personal Data Assistant cmdb_ci_pda_personal Deleted
    Service Account cmdb_ci_service_account Deleted
    IHS Web Site cmdb_ci_ihs_alias Deleted
    IIS Web Site cmdb_ci_iis_alias Deleted
    ODBC Data Source cmdb_ci_odbc_dsn Deleted
    Oracle Alias cmdb_ci_oracle_alias Deleted
    Account cmdb_ci_account Deleted
    CICS Region cmdb_ci_cics Deleted
    File Share cmdb_ci_file_share Deleted
    Process cmdb_ci_process Deleted
    Resource Bundle cmdb_ci_resource_bundle Deleted
    Started Task cmdb_ci_started_task Deleted
    Server Rack cmdb_ci_rack_server Deleted
    Server Terminal cmdb_ci_terminal_server Deleted
    High End Plotter cmdb_ci_high_end_plotter Deleted
    Standard Plotter cmdb_ci_standard_plotter Deleted
    Color Printer cmdb_ci_color_printer Deleted
    Standard Printer cmdb_ci_standard_printer Deleted
    Server Hostname cmdb_ci_server_hostname Deleted
    UNIX Package cmdb_ci_unix_package Deleted
    Content Engine cmdb_ci_ce_network Deleted
    Content Services Switch cmdb_ci_css_network Deleted
    Network Interface Shelf cmdb_ci_interface_shelf_nw Deleted
    Network Probe Hardware cmdb_ci_network_probe_network Deleted
    Network Terminal Server cmdb_ci_terminal_network Deleted
    Access Server Hostname cmdb_ci_access_host Deleted
    Content Engine Hostname cmdb_ci_ce_host Deleted
    CSS Hostname cmdb_ci_css_host Deleted
    CSU/DSU Hostname cmdb_ci_csu_dsu_host Deleted
    Firewall Hostname cmdb_ci_firewall_host Deleted
    Hub Hostname cmdb_ci_hub_host Deleted
    Modem Hostname cmdb_ci_modem_host Deleted
    Network Probe Hostname cmdb_ci_nw_probe_host Deleted
    Router Hostname cmdb_ci_router_host Deleted
    Switch Hostname cmdb_ci_switch_host Deleted
    UPS Hostname cmdb_ci_ups_host Deleted
    Wireless Access Point Hostname cmdb_ci_wap_host Deleted
    Server Peripherals cmdb_ci_peripherals_server Deleted
    LINUX Hostname cmdb_ci_linux_host Deleted
    UNIX Hostname cmdb_ci_unix_host Deleted
    VMWare Hostname cmdb_ci_vmware_host Deleted
    Windows Hostname cmdb_ci_windows_host Deleted
    Z/OS Hostname cmdb_ci_z_os_host Deleted
    AIX Hostname cmdb_ci_ibm_aix_host Deleted
    HP UNIX Hostname cmdb_ci_hp_unix_host Deleted
    SUN UNIX Hostname cmdb_ci_sun_unix_host Deleted
    Alias cmdb_ci_alias Added to Core CMDB
    UNIX Cluster cmdb_ci_unix_cluster Added to Core CMDB
    Mainframe Hardware cmdb_ci_mainframe_hardware Added to Core CMDB
    Personal Computer cmdb_ci_pc_hardware Added to Core CMDB
    Batch Job cmdb_ci_batch_job Added to Core CMDB
    Display Hardware cmdb_ci_display_hardware Added to Core CMDB
    Imaging Hardware cmdb_ci_imaging_hardware Added to Core CMDB
    Scanner cmdb_ci_scanner Added to Core CMDB
    Firewall Hardware cmdb_ci_firewall_network Added to Core CMDB
    Intrusion Detection System cmdb_ci_ids_network Added to Core CMDB
    Modem Hardware cmdb_ci_modem_network Added to Core CMDB
    Wireless Access Point cmdb_ci_wap_network Added to Core CMDB
    Server Hardware cmdb_ci_server_hardware Added to Core CMDB
    Network Appliance Hardware cmdb_ci_net_app_server Added to Core CMDB
    Server Chassis cmdb_ci_chassis_server Added to Core CMDB
    Server Tape Unit cmdb_ci_tape_server Added to Core CMDB
    Printing Hardware cmdb_ci_printing_hardware Added to Core CMDB
    Multi-function Printer cmdb_ci_mfp_printer Added to Core CMDB
    Personal Printer cmdb_ci_personal_printer Added to Core CMDB
    Plotter cmdb_ci_plotter Added to Core CMDB
    Monitoring Equipment cmdb_ci_monitoring_hardware Added to Core CMDB
    Network Appliance Hostname cmdb_ci_net_app_host Added to Core CMDB
    Network Hostname cmdb_ci_network_host Added to Core CMDB
    Port cmdb_ci_port Added to Core CMDB
    CSU/DSU cmdb_ci_csu_dsu_network Added to Core CMDB
    FDDI Cards cmdb_ci_fddi_network Added to Core CMDB
    Hub Hardware cmdb_ci_hub_network Added to Core CMDB
    WAN Accelerator cmdb_ci_wan_accel_network Added to Core CMDB
    DNS Alias cmdb_ci_dns_alias Added to Core CMDB
    Logical Partition cmdb_ci_lpar Added to Core CMDB
    Mainframe Printer cmdb_ci_mainframe_printer Added to Mainframe
    Mainframe Controller cmdb_ci_controller_mainframe Added to Mainframe
    Mainframe CPU cmdb_ci_cpu_mainframe Added to Mainframe
    Mainframe DASD cmdb_ci_dasd_mainframe Added to Mainframe
    Mainframe Memory cmdb_ci_memory_mainframe Added to Mainframe
    Mainframe Peripheral cmdb_ci_peripheral_mainframe Added to Mainframe
    Mainframe Tape Unit cmdb_ci_tape_mainframe Added to Mainframe
    Mainframe Terminal cmdb_ci_terminal_mainframe Added to Mainframe
    Radio Hardware cmdb_ci_radio_hardware Added to Radio Category
    Antenna cmdb_ci_antenna_radio Added to Radio Category
    Conventional Radio cmdb_ci_conventional_radio Added to Radio Category
    Feed Line cmdb_ci_feedline_radio Added to Radio Category
    Microwave Radio cmdb_ci_microwave_radio Added to Radio Category
    Mobile Radio cmdb_ci_mobile_radio Added to Radio Category
    Multiple Address Systems Radio cmdb_ci_mas_radio Added to Radio Category
    Portable Radio cmdb_ci_portable_radio Added to Radio Category
    Radio Console cmdb_ci_console_radio Added to Radio Category
    Radio Control Station cmdb_ci_control_station_radio Added to Radio Category
    Repeater Radio cmdb_ci_repeater_radio Added to Radio Category
    Trunking Radio cmdb_ci_trunking_radio Added to Radio Category
    Unlicensed Microwave Radio cmdb_ci_unlicensed_radio Added to Radio Category
    Telecommunications Hardware cmdb_ci_telecom_hardware Added to Telecom Category
    Transport Hardware cmdb_ci_transport_hardware Added to Telecom Category
    Voice System Hardware cmdb_ci_voice_hardware Added to Telecom Category
    Fiber Optic Terminal Equipment cmdb_ci_fote_transport Added to Telecom Category
    Optical Multiplexer cmdb_ci_omux_transport Added to Telecom Category
    Channel Bank cmdb_ci_channel_bank_transport Added to Telecom Category
    Digital Access Cross Connects cmdb_ci_dacs_transport Added to Telecom Category
    Fiber Optic Equipment cmdb_ci_optical_transport Added to Telecom Category
    Frame Relay Access Device cmdb_ci_frad_transport Added to Telecom Category
    Multiplexer cmdb_ci_mux_transport Added to Telecom Category
    Transport Interface Shelf cmdb_ci_iface_shelf_transport Added to Telecom Category
    Transport Terminal Server cmdb_ci_terminal_transport Added to Telecom Category
    Key Telephone System cmdb_ci_key_system_voice Added to Telecom Category
    Private Branch Exchange cmdb_ci_pbx_voice Added to Telecom Category
    Voicemail cmdb_ci_voicemail_voice Added to Telecom Category
    Test Equipment cmdb_ci_test_eq_hardware Added to Test Equipment
    Audio Test Set cmdb_ci_audio_test_eq Added to Test Equipment
    Battery Analyzer cmdb_ci_battery_azer_test_eq Added to Test Equipment
    Bit Error Rate Test Set cmdb_ci_ber_test_eq Added to Test Equipment
    Communications Analyzer cmdb_ci_comm_anaylzer_test_eq Added to Test Equipment
    Data Error Analyzer cmdb_ci_data_anaylzer_test_eq Added to Test Equipment
    DS1 Test Set cmdb_ci_ds1_test_eq Added to Test Equipment
    DS1/DS3 Test Set cmdb_ci_ds1_ds3_test_eq Added to Test Equipment
    DS1/DS3/OC3 Test Set cmdb_ci_ds1_ds3_oc3_test_eq Added to Test Equipment
    DS3 Test Set cmdb_ci_ds3_test_eq Added to Test Equipment
    Frequency Counter cmdb_ci_freq_counter_test_eq Added to Test Equipment
    Frequency Selective Levelmeter cmdb_ci_freq_meter_test_eq Added to Test Equipment
    ISDN Test Set cmdb_ci_isdn_test_eq Added to Test Equipment
    Microwave Frequency Counter cmdb_ci_mw_freq_cntr_test_eq Added to Test Equipment
    Microwave Test Set cmdb_ci_mw_test_eq Added to Test Equipment
    Optical Time Domain Reflectometer cmdb_ci_otdr_test_eq Added to Test Equipment
    Oscilloscope cmdb_ci_oscilloscope_test_eq Added to Test Equipment
    Power Meter cmdb_ci_power_meter_test_eq Added to Test Equipment
    Signal Generator cmdb_ci_signal_gen_test_eq Added to Test Equipment
    Spectrum Analyzer cmdb_ci_spectrum_azer_test_eq Added to Test Equipment
    Time Domain Reflectometer cmdb_ci_tdr_test_eq Added to Test Equipment
    Transmission Test Set cmdb_ci_transmission_test_eq Added to Test Equipment
    Wattmeter cmdb_ci_wattmeter_test_eq Added to Test Equipment