Answer a question

As a user, you can answer a question another used has asked. The owner of the question or the knowledge manager can then accept the answer.

Before you begin

Roles required: none

About this task

As a knowledge manager or the owner of a question, you can accept an answer as the correct answer. That answer then appears above other answers for the question.


  1. Navigate to Self-Service > Knowledge.
  2. Select a question.
  3. Enter an answer in the Your answer field.
  4. Click Submit.