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Activate Orchestration ROI premium reports

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Activate Orchestration ROI premium reports

To view the Orchestration ROI premium reports, you must activate the Orchestration - ROI Premium (com.snc.runbook_automation.roi_premium) plugin.

Before you begin

The Orchestration - ROI Premium plugin requires the Performance Analytics - Premium plugin, which must be purchased separately.

Role required: admin

About this task

The Orchestration - ROI Premium plugin is included with an Orchestration subscription, but must be activated by request.


  1. In the HI Service Portal, click Service Requests > Activate Plugin.
  2. Fill out the form.
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.